Gen Y. Personal Branding. Have two terms ever been more synonymous with each other on the social web than these two over the past few years? From the moment Dan Schawbel launched his one man marketing crusade with Me2.0, it seemed that the new generation entering the workplace would combine social media nativism with Personal Branding nous to create an unbeatable alloy of competence, ushering in a new age of job search best practice and heralding the end of dinosaurs like me.
The Personal Branding track led by Jorgen Sundberg at the TruLondon 3 conference last month told me that this wasn’t quite the case. Indeed, there seemed once again to be a rather significant gap between theory and practice, between the evangelism of the Personal Brand-er’s and the surprising antipathy of the Gen-Y’ers, who we might otherwise have confidently predicted to be enthusiastic vanguards of the movement, rather than the diffident dissidents they turned out to be.
Gen Y – represented at TruLondon 3 by the outstanding students from Middlesex University – were hostile to many of the precepts of Personal Branding. There were repeated objections to the things we ‘knew’ to be true – that it was important to be ‘authentic’, that ‘consistency’ was critical, that you had to know what your unique selling point was, and that you had to sell it all the time. There was impassioned argument, frustrated dialogue and a great deal of shaking of heads. As witness to this, I could not, as some rather disappointingly did, dismiss these objections as the mere naivete of youth. It did not seem to me that it was a lack of experience or knowledge that drove these objections. Gen Y knew what Personal Branding was , and they didn’t like it.
Why?
I’ve come up with 5 reasons
1. It’s A Constraint On Behaviour
Once you create and articulate a Personal Brand, you automatically generate a set of constraints on your life. Brands communicate values, and, if you comply to the conventions of theory, those values directly translate into rules of behaviour that you must adhere to. Last time I looked, young people don’t like rules much. For Gen Y, rebelling against rules is recent memory, if not still current practice and we cannot be too surprised if they are hostile to the idea of yet more rules impinging upon their lives. Indeed, if we accept that the true value of youth is to test and break boundaries, then we need to come to the understanding that the doctrine of constraint that is Personal Branding might well be antithetical to the young people that make up Gen Y.
2. It’s Too Early To Commit.
A brand is a consumer shortcut designed to help buyers to understand what it is they’re getting. This is achieved by having values that are anchored into the product or service. You go to McDonald’s because you know it sells & serves cheap food fast. You buy Apple because you know you’ll get great gadgets with wonderful UI. You go to Wise Man Say because you know you’ll get slightly pretentious posts like this. However, no short cut ever comes without a price. and the price paid for the consumer short cut is rigidity. A brand cannot easily evolve, and it definitely cannot change – once you have established it, you are, in a way ‘branded’ for life. It’s asking a lot for young people not yet in the world of work to commit to something that cannot grow. And by and large, Gen Y doesn’t buy into the idea. They still have big decisions to make, and they don’t know which way they are going to go.
3. It’s Flawed
I’ve written before about the tension that exists between the twin tenets of Personal Branding – Authenticity and Consistency. To summarise that argument, it is essentially inauthentic to be consistent. Are you, my fellow humans, consistent? Almost certainly not. You have good days, bad days, every other kind of day in between; this is self evidently normal. However, the concept of Personal Branding doesn’t capture this dynamic; instead, it rails against it, preferring the static position of ‘always on’. Perhaps because the idea is borrowed from FMCG – where products were pretty much unchanging objects – Personal Branding struggles, and fails, to resolve the tension that exists between promoting a brand and being yourself. For Gen Y, this binary opposition feels like what it is – a false choice that is incompatible with a life that is as yet largely free of compromise.
4. It’s Too Demanding
Gen Y is embedded into the social web. Every part of their lives is integrated into some social network or other. We cannot underestimate how different this makes Gen Y to everyone else. For us, social media is considered a ‘tool’, a ‘channel’ or a ‘platform’. For Gen Y, it is an indivisible part of their real social lives. It may be difficult for us, but it is do-able to ‘clean up Facebook’, and deploy ‘Personal Branding’ onto our social networks because we built our social lives before Facebook took over the world. For Gen Y, it will mean compromising the dominant space they use to manage their lives. ’Personal Branding’ therefore, makes far greater demands on Gen Y, than it does for those who came into the social web later in their lives. In the end, it makes a massive difference if you first set up your Facebook profile when you were 16 rather than when you are 30.
5. And It Breeds Insanity.
Personal Branding is bad for your mental health. There. I said it. Consider this: if you are to convert yourself into a Brand/Product, you give yourself three choices, all of them mindfucks of some sort or other. Go for consistency, and you hollow yourself out by being consistent at the expense of authenticity. Go for authenticity and you will damage your brand by being inconsistent. Go for separating the personal and the professional, and you are literally splitting your personality into two by maintaining the artifice of a personal and professional you. You are indeed completely crazy if you think that any of these options are any good for your mental health. I suspect Gen Y is aware of this, free as they are from the separation of work and play; maybe they’d just rather stay whole human beings?
So, Here’s What We Are Going To Do.
No1. Relieve The Pressure
We’re going to stop pressuring Gen Y to get with Personal Branding. It’s too early, too rigid and too much of a compromise this early on in their careers.
No2. Find Better Language
We’re going to accept that the concept of ‘Brand’ is imperfectly applied to human beings. What works in FMCG may not work at all with people. Consequently, we need to guard against being over zealous in advocating Personal Branding and in the final analysis, probably need to find better language to describe the idea.
No3. Recognise The Utility
We’re going to accept that Personal Branding techniques are extremely valuable, especially in the marketplace of the near future, where everyone is going to be buyer and seller of services, and where it will no longer be possible to hide behind the brands of employers we work for. These techniques need to be learned and applied, but considered as skills rather than doctrine.
No4. Improve Our Behaviour
We’re going to accept that privacy is in full retreat and get used to the idea that people will once again get to know who we are and what we do. This will be perhaps at a level of intimacy that we may not be conventionally comfortable with. The answer is to adjust behaviour, rather than your privacy settings; in short, if you’re ashamed of it, don’t do it.
No5. Learn To Forgive Mistakes That Really Don’t Matter
We’re going to accept that we are human beings first, Personal Brands second. Mistakes are going to be made, and you know what? Those mistakes are generally OK to make. It’s OK that there are a few racy party photo’s on your Facebook profile. And that it’s OK for there to be a drunken tweet or three. We need to stop penalizing individuals for living full, messy and human lives, and maybe just welcome the development that we are just getting to know one another a little better than we did before.
Am I right? Probably, but feel free to disagree.
This post is dedicated to the all the young people out there, who we call Gen Y, who’ve taught me that a lesson that I had forgotten: that it’s OK to screw up
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Thank you for a wonderfully refreshing piece on the subject. As someone who sometimes describes myself as personal brand coach, I’m grateful that you’ve aired some really important points that I come across all the time in my workshops and with clients.
First of all, I don’t agree with you when you say you “create” a personal brand. Your brand is not created, you have it already. It is discovered and then managed. If you “create” it, you are indeed creating something that is not real, a persona, maybe, and this is where you end up in the place of rules and constraints you mentioned. One does not select a bunch of values to embody and then go out and behave accordingly. Most people aren’t aware of their values. Instead they display their values in the way that they behave. Your values are as a result of the life you have experienced. They evolve but they’re unlikely to change massively. That’s what gives you consistency.
Consistency in brands is when the entity in question (person, service, product etc) behaves consistently according to their values. This still allows for massive inconsistencies in behaviour day to day. You’re unlikely one day to be tirelessly motivated by money, success and recognition, and the next day decide that lobbying for Greenpeace is actually more important to you in life.
If you’re not being consistent, it probably means one of 2 things: 1. you’re trying to be someone you’re not and you’re “borrowing” values, but can’t help defaulting to your true values. Or 2 you have a value conflict going on that is pulling you in different directions. But this pattern in itself will have consistency.
Rigidity. you say that a brand cannot evolve and cite McDonalds. Just like Bill Gates’ personal brand is unlikely to evolve – they are both mature brands and so are unlikely to. A better comparison would be to use a young brand like Innocent or King of Shaves. Both these brands are evolving rapidly. Brands relaunch all the time to find a better way of leveraging the environment they find themselves in. That’s what people need to do to in order to keep earning money and survive. Same dynamics at play. Think Skoda, Tesco and Old Spice. People can rebrand too when they change career direction, experience a life-changing event.
To finish, I’m going to agree with you! Find better language: I wholeheartedly agree with the idea that the term personal branding needs to be ditched for something more appropriate. As an ex-FMCG marketer I feel well placed to say that branding isn’t a term that is understood in marketing teams, let alone among the masses. So, it’s fair to assume that personal branding as a concept is going to be massively misundertood. And it is. It’s often associated with me me me selling, ego driven attitudes and dominating social networks.
We need to find a new word for what this is. And let me tell what I think *this* is. It’s understanding WHO you are so that you can clearly communicate it to those that can help you to get where/what you want (jobs/clients/product sales etc). Until you’re clear as to the WHO, anything else beyond that is futile. A term I like is personal capital, but I’m still pondering it…
Thanks once again for enlivening the personal branding debate!!
Nice epic comment there Alexia to a very good post!
Bill Boorman and the students all had valid points that day, I guess personal branding is really what you make of it. And I agree with Alexia that you don’t create a brand, you merely discover it and perhaps manage how you project it. And the kids shouldn’t really worry to much, drunken pics on FB are the norm I should think nowadays as you outlined in Learn To Forgive Mistakes That Really Don’t Matter.
Thanks for the mention and catch you soon Hung!!
Dear Alexia,
Thank you for a fantastic value add comment. You’ve made some great points and have made me think some more about the things I wrote. I still think we are going disagree but we’ll have fun doing it. Here’s my response.
1. Brand Creation vs Brand Discovery
Brands are certainly created. They are designed, manufactured and deployed to an audience in order to sell something. Nothing wrong with that, but let’s not kid ourselves that this is what it’s about. ‘Personal Branding’ as a concept would not even exist unless there was.. wait…a market for it? The commercial agenda behind brand building cannot be left behind when we discuss the why’s and wherefore’s of PB. It’s this agenda that creates the stresses outlined in points 1-5.
I get what you are saying about ‘discovery’ – but I’m afraid I hold quite a harsh line on the idea. This concept is there to persuade people that the values they’ve decided upon (we are not born with values – we learn, modify and discard according to convenience – hence, we do, absolutely, choose them) are anchored on something greater than the decisions they make as human beings. I’d prefer us to take responsibility for the fact that we are the primary agent in our lives and can make of it what we will. Isn’t an appeal to some kind of inner value to be discovered sort of like hippy chick ‘find yourself’ stuff? I’ve been to Goa, and party stopped sometime in 1995.
2. Brands Attached To Values, Allow For Inconsistencies In Day To Day Living
I agree that that Brands that have value embedded into them are more powerful than those that do not; however, I do not agree that this allows for the inconsistencies of authentic living. A brand is an abbreviation – a shortcut for people to understand who you are, in as short a time as possible. People do not have the time to process the ‘full you’ – hence why we create badges we call ‘Personal Brands’ so that overloaded consumers won’t have to have the hassle of dealing with you a human being. Any deviation from this and you are forcing your audience to do just that and, make no mistake, you will be penalized for it. Try it – tweet all day about something that really pissed you off (can’t think what..) and see what happens to your market. Something will.
3. Rigidity & Maturity (ahem)
We don’t disagree here – older, mature brands do not / cannot evolve. We’ve spilled over into discussing the wider topic of Personal Branding, but this post was designed to understand how applicable PB was to GenY – I think that you will agree with me that the answer is: not very!
4. New Language
This is an urgent matter. Language is not just articulation of thought, it shapes it before it is uttered. Without better words to describe the idea of communicating our value to the audience, we run the risk of deploying rules from one context (Brands For Products) into another (Brands For Humans). We cannot predict what those consequences might be, but any idea that asks us to compromise our humanity is a bad one, in my view. I like ‘Personal Capital’ but I worry that we are lifting yet another term out of context. Perhaps there is nothing we can do, and I am worried about nothing. Regardless of that, let’s keep talking.
Regards
Hung
I really appreciated this article as my instant reaction was that my hackles went up – who can argue with a need to be authentic? But you put the point that from a Gen Y perspective, using all the ‘ifs’ and ‘ands’ of their viewpoint, there is sense to what they say.
I agree with the need for time to pass for their acceptance to come (as I believe it will); the clients I work best with are the Gen Xs – people who are old enough to feel comfortable with who they are and what they’re all about, but young enough to realise there’s still value in defining and promoting their personal brand.
[...] disruption of the force came from Hung Lee @onewiseman when I came across his blog article entitled 5 reasons why Gen Y hates personal branding. It’s a brilliant article that is well worth a read, so please do check it out. It raises some [...]